- We acknowledge every complaint within 24 hours.
- We resolve complaints within 15 days of receiving them.
- We act on requests to remove unlawful content within 72 hours.
1. Grievance Officer
In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our Grievance Officer, who is also our nodal contact person, is:
| Name | Subash Saajan |
|---|---|
| Designation | Grievance Officer and Nodal Contact Person, Printez |
| support@printez.app | |
| Phone | +91 73390 81125 (9 AM to 9 PM IST, all days) |
| Address | V12/450, Opposite to Apollo Pharmacy, Bus Stand Road Street, Vadakkankulam, Radhapuram, Tirunelveli, Tamil Nadu 627116, India |
2. How to raise a complaint
Email support@printez.app with the subject line “Grievance”, or call us. Please include:
- your name and a phone number or email address we can reply to;
- the name of the shop, and the date and time of the order;
- the amount paid and the UPI transaction ID (UTR) from your payment app, if it is about a payment;
- what went wrong and what you would like us to do.
You can write to us in English or Tamil.
3. How quickly we respond
| Step | Time |
|---|---|
| Acknowledgement of your complaint, with a reference | Within 24 hours |
| Resolution of your complaint | Within 15 days of receipt |
| Removal of unlawful content, on a valid request | Within 72 hours |
If a refund is due, it is processed as set out in our Refund & Cancellation Policy.
4. Payments
Payments on PrintEZ are processed by our payment service provider, Zoho Payments (Zoho Payment Technologies Private Limited). We never see or store your UPI PIN or bank login. For any problem with a payment made on PrintEZ, please contact us first: we can trace the payment with your UPI transaction ID and resolve it with the payment service provider for you.
5. If you are not satisfied
If you are not satisfied with our resolution, you can also approach:
- the National Consumer Helpline: call 1915 or visit consumerhelpline.gov.in;
- the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.