- Cancel any time before you pay. Nothing is charged.
- Full refund if you paid and the order was not printed, or was spoiled by the shop's printer.
- Tell the shopkeeper, or contact us within 7 days. We decide within 2 business days.
- Refunds go back to the UPI account you paid from, usually within 5 to 7 business days of approval. No fee is deducted.
1. Cancelling an order
Before you pay
You can cancel at any time before paying, by tapping Cancel or simply closing the page. Nothing is charged, and your uploaded file is deleted automatically within an hour.
After you pay
A paid order is sent to the shop's printer straight away, so it usually cannot be cancelled. If you change your mind, tell the shopkeeper immediately. If the order can be stopped before it prints, you get a full refund.
There are no cancellation charges.
2. When you get a full refund
- You paid, but the order was not printed. For example, the shop's printer was offline or out of paper or ink, the shop was closed, or the shop declined the order.
- The prints came out blank, badly smudged, cut off or with missing pages because of a fault in the shop's printer.
- You were charged more than once for the same order.
- Money was debited from your account but no order was created.
If only part of an order is affected (for example, fewer copies were printed than you paid for), we refund the price of the part that was not delivered. If the shop can fix the problem on the spot, it may offer to reprint at no charge. You can accept the reprint or ask for a refund instead.
3. When a refund is not given
A refund is not given when the order was printed correctly according to the file and options you chose, for example:
- you uploaded the wrong file;
- you chose the wrong number of copies, colour, paper size or single- or double-sided printing;
- the problem is in the file itself, such as a blurred photo, a low-resolution image or the file's own layout.
Please check the preview, the page count and your options before you pay. Nothing in this policy affects your rights under the Consumer Protection Act, 2019.
4. How to ask for a refund
- If you are still at the shop, tell the shopkeeper. Many problems can be fixed on the spot.
- Otherwise, email support@printez.app or call +91 73390 81125 within 7 days of the order. Include the shop name, the date and time of the order, the amount and the UPI transaction ID (UTR) from your payment app. A photo of the prints helps if the problem is print quality.
- We acknowledge your request within 24 hours and tell you our decision within 2 business days.
5. How refunds are paid
| Step | Time |
|---|---|
| Decision on your refund request | Within 2 business days |
| Refund started, after approval | Within 2 business days |
| Money back in your account | Usually 5 to 7 business days after the refund is started, depending on your bank |
Refunds are paid only to the UPI account or bank account you paid from. We never ask for your UPI PIN, OTP or bank password to send a refund. The full amount is refunded; no payment or processing fee is deducted.
6. Failed payments
If money was debited but your payment app shows the payment as failed, your bank normally reverses it automatically within a few business days. If it has not come back after 5 business days, contact us with the UPI transaction ID and we will trace it with our payment service provider.
7. Questions and complaints
For anything about a refund, see our Contact page. If you are not satisfied with our decision, you can use our Grievance Redressal process.